Privacy Policy

1. Type and source of data

Personal Data voluntarily provided

MarinerHelp collects and processes the Personal Data that you directly and voluntarily provide through our website, by phone, email or when you:

• use our USCG documentation and crewing services;
• subscribe to our newsletter or send a request to our Client Service;
• register into our customer database by creating your online account;
• interact with our Client Service team or our staff.

Depending on what you provide us with, the items of Personal Data may include your first and last name, date of birth, email address(es), billing address(es), telephone number(s), USCG MMC number, STCW certificates, TWIC card details, medical certificates, seafarer rank, years of experience, sea service records, payment transaction details, and/or any other information regarding you that you may decide to provide.

Browsing data

During their normal operation, the computer systems and software procedures used to operate our website collect certain personal data (log files). This information includes IP addresses, URIs of the resources requested, the time of the request, and other parameters concerning the user's operating system and computer environment. This data is used with the sole purpose of obtaining anonymous statistical information on the use of our website and to guarantee its correct operation.

Cookies

This website uses essential cookies to ensure its efficient functioning and analytics tools to understand how users interact with our platform. You can manage your cookie preferences through your browser settings.

Personal Data of minors

Our services are exclusively for professional mariners and individuals engaged in maritime activities. We do not knowingly collect personal data from individuals under the age of 18.

2. Purpose and legal bases of the processing

Your Personal Data may be processed and used for the following purposes:

• to provide you with products, services and information you request from us;
• to process your USCG MMC applications, medical certificates, TWIC cards, and STCW endorsements;
• to provide you with crewing services, matching seafarers with shipping companies;
• to send you updates about your application, contract offers, and important service notifications;
• to comply with USCG, TSA, and other regulatory requirements;
• to handle payment transactions and maintain your account balance;
• to analyze usage patterns to enhance our platform and develop new features;
• to protect against unauthorized access and fraudulent activities.

We collect and use your Personal Data based on one or many of the legal basis provided for by the applicable data protection laws, including: the processing is necessary in connection with any contract between MarinerHelp and you; we have obtained your prior consent; we have a legitimate interest in carrying out the processing; the processing is necessary for claiming legal rights; we have to process your personal data to comply with applicable laws and regulations.

3. Nature of the provision of Personal Data

The provision of Personal Data is optional. However, if you wish to use our services, you need to fill in all mandatory fields of the relevant forms and provide us with the required Personal Data. If you do not provide this information, then it may delay or prevent us from processing your request.

You may withdraw your consent to receive our commercial communications at any time, by sending an email to privacy@marinerhelp.us, or by using the "unsubscribe" link included in all of our commercial electronic communications.

4. Processing methods

Your Personal Data will be processed by suitable electronic or automated means and computerised tools, or manually and on hard copy, exclusively for the purposes for which they have been collected and guaranteeing the security and confidentiality of any processed information through the adoption of appropriate measures to prevent the alteration, cancellation, destruction, unauthorized access or processing or actions not in accordance with the purpose of collection.

5. Transfer and disclosure of data

Whenever necessary and/or instrumental to the above purposes, your Personal Data may be processed on behalf of MarinerHelp by other entities engaged by MarinerHelp, including:

• Service Providers: third party service providers, consultants and firms providing advisory and/or consulting activities, including website analytic services, hosting, transaction and payment processing, fraud prevention, IT maintenance, etc.
• Regulatory Authorities: US Coast Guard (USCG), Transportation Security Administration (TSA), and other regulatory bodies as required by law.

We never sell your personal data to third parties for marketing or advertising purposes. Your information is shared only to fulfill your service requests and legal obligations.

6. Retention period

Your Personal Data will be processed and stored for as long as required to carry out the purposes for which the Personal Data was collected, in accordance with the storage periods provided for by the applicable laws, or until you revoke your consent to the processing/storage of your Personal Data, if applicable.

• Active Clients: Your data is retained for the duration of your active engagement with our services.
• Inactive Clients: We securely store your data for up to 7 years after your last activity to comply with USCG recordkeeping requirements.
• Medical Records: Retained in accordance with federal and state healthcare regulations.

7. Your rights

Under US and international privacy laws, you have the following rights regarding your personal data:

• Right to Access – Request a copy of the personal data we hold about you.
• Right to Rectification – Correct any inaccurate or incomplete data.
• Right to Erasure – Request deletion of your data, subject to legal obligations.
• Right to Restrict Processing – Limit how we use your data in certain circumstances.
• Right to Data Portability – Receive your data in a structured, machine-readable format.
• Right to Object – Object to processing for direct marketing or legitimate interests.

You also have the right to withdraw your consent for the processing of your Personal Data at any time, without charge.

8. Data controller and contacts

The Data Controller is:

• MarinerHelp LLC
• 123 Sea Breeze Blvd, Miami, FL 33101, USA
• Data Protection Officer
• e-mail: privacy@marinerhelp.us

If you have any requests regarding your Personal Data, have any inquiries regarding this Privacy Policy, or you would like to exercise your rights, please contact us by writing to the addresses listed above.